Sonesta Charlotte Lower South End
Total Meeting Space
- 15,500 SQ/FT
Largest Meeting Room
- 100 x 66 | 6,600 SQ/FT
2nd Largest Room
- 45 x 83 | 3,735 SQ/FT
Total Guest Rooms
- -
Location
Lower South End
Amenities
- Complimentary Wi-Fi
- Outdoor/Indoor Pool
- Fitness Center
- Complimentary Self-Parking
- Restaurant on-site
- Dry Cleaning
- Accessible Guest Rooms
- Service animals allowed for persons with disabilities
Terica Gary
The room was nice and the lobby was beautiful. I did have a tough time with the evening staff. My husband checked in earlier that evening without me. When I arrived, he was out, and I asked for a key. I was told he had to add me to the reservation, and they could not give me a key. They never offered to call him or verify that I was also a guest on the reservation. There was no prompt when booking the room to add a guest's name either. There was no help offered at all, so I had to wait for my husband to arrive. It was pretty late, and all of my bags were in the room (my husband took them for me). We did reserve for 2 adults. The young lady at the bar was super sweet. I wish I had gotten her name. Very nice and hospitable.
Embrace Grace
Quality and Service at this location were substandard. We reported that the temperature in our room was uncomfortably cold for the second night. Security came and confirmed that the thermostat was inoperable. After waiting an hour, we called again to ask for a remedy. They advised us that maintenance would not be in until the next day. The front desk sent a Mattress cover(see photo) and a thin blanket when we requested extra blankets. On one occasion, we asked for clean towels and had to go to the front desk because the towels were not delivered. The room was not serviced during our stay, and we had to keep requesting services, including bath tissue. We had to check out early and stay at the nearby Hilton. The staff made no effort to rectify the situation.
Sarah Moir
I stayed here for one night after I missed my connecting flight in Charlotte. The lobby looked great but the room was just ok. Terrible lighting in the room and no microwave. No vending machine on my floor either (even though there was a sign for it). I didnt feel like the room has been cleaned well. The worse part was the cockroach I saw run across the floor in the morning as I was getting ready. Absolutely disgusting. I would not stay here again. There's also no airport shuttle which I found quite inconvenient.
takiyah green
The Sonesta Charlotte Executive Park is a good find. It is about 15min away from airport. Shuttle service to and from airport is only for flight crew. Bummer. Check in was easy. Front desk texted once we arrived to our room to see if our room was satisfactory and if we needed anything. We had to request hand soap for our bathroom. Room layout was simple and nice. Bathroom was small. We enjoyed shower pressure. We were not informed upon check in that we had to request housecleaning services 24hrs in advance. Front desk was accommodating and squeezed in our housecleaning request same day. The hotel has a charming gym and weight area. Indoor and outdoor pool. Indoor pool warm. One big negative, the door to the room doesn't slam shut behind you. So if you are not paying attention upon entering or leaving your room, your room door can be left slightly ajar for intruders to come and go without your knowledge.
Marli Gainor
Booked last minute for a break on our way home. Thomas checked us in and was the most helpful and kind person that you want to see after being in a car for 10 hours. Room was comfortable and the atmosphere of the place is great. But Thomas made our stay. And dog friendly!