Hampton Inn & Suites Charlotte Arrowood
Total Meeting Space
- 1,300 SQ/FT
Largest Meeting Room
- 936
2nd Largest Room
- 364
Total Guest Rooms
- 100
Location
South Charlotte
Amenities
- Complimentary Wi-Fi
- Outdoor Pool
- Fitness Center
- Complimentary Self-Parking
- Coin Operated Laundry
- Valet Dry Cleaning
- Complimentary Breakfast
- Accessible Guest Rooms
- Service animals allowed for persons with disabilities
L F
This property hands down had the absolute BEST front desk staffing I've ever encountered! Cemone and Rita were SPECTACULAR! Friendly, professional, accommodating, courteous and genuinely valuable assets to the Hilton brand. I reserved a standard king room, but was assigned a 2 queen, handicap accessible room instead. Overall, I was fine with the switch up since it was much more spacious; however, the bathtub was a little dated and needed refinishing or replacement. Also, the detachable shower head did not have a dedicated holder, so it had to be awkwardly intertwined in the grab bar when not in use. The beds were very low which is understandable to accommodate individuals in a wheelchair, but the mattresses were too firm and not comfortable to me which is the primary reason I did not give 5-stars for this review. Location was GREAT w/the exception of being right off I-77 where traffic seems to ALWAYS be challenging! Close to shopping and restaurants though, so it was a cool compromise. Breakfast was decent, but not exceptional. Disappointed that sausage (pork 1 day & turkey the next) was the only meat options. Bacon seems to be obsolete at hotels nowadays! LOVED the fact hot coffee, tea & hot chocolate were available to guests 24:7!!
Alexis Harvey
I didnt actually stay here HOWEVER I have been here for 2 weeks for a class held in their meeting room. I just wanted to take a moment to brag on the staff, they have been nothing short of a model staff. Specifically Miss Rita, the worlds kindest front desk woman. Walking into an 8-5 class every day was not exciting, but knowing I would be greeted by her big smile and giggles each morning was the highlight of my day. Thank you ladies for all of the fresh hot coffee and patience! Ill be booking a stay here soon just to enjoy the facility and to see Miss Rita and Miss Emelia!
Kurt
Absolutely horrible stay here. Now I have a caveat that the hotel staff were nice enough to refund me the hotel room, hence the 2 stars. As a Diamond member, Id expect better service to be provided for Hiltons members, or any customer. I walked in, only to find dozens of bugs/ladybugs all over the ceilings, air conditioner, desk, lamps. When asked about getting a room swap, they said they were booked. When asked about getting the room clean, they said theyd look into it. When asked why this room wasnt checked before giving it to a customer, there wasnt any answer. The consolation was that I could book another hotel room somewhere else if I was dissatisfied. I dont normally write reviews but the manner of rectifying this issue was very frustrating. Theres no way these bugs had appeared out of nowhere after the room had been cleaned. 1 or 2, fine, I wouldnt have made a big deal but there were dozens.
Elisha Crutchfield
The hotel was clean, the room was comfortable and the breakfast was wonderful. But most of all we truly are appreciative of Mark the reservation agent. He is very welcoming, caring and knowledgeable of the area. This is a great place to stay and would recommend it to all my family and friends.
Lesa Harris
!!! Do not stay in room 317 the toilet does not work. Someone left a plunger outside our door after we called about it that night. First of all we dont work there and were on vacation we shouldnt have to do your work. Someone came and plugged it the next morning. The toilet cleared but did the very same thing late in the night. This was very unpleasant and a inconvenience. I guess if I would have read the reviews someone else had made a previously about the toilet in room 317 not working properly. You guys know this is an issue and should not be having this room or any room available for stays. People pay their hard earned money for what they believe will be a relaxing time away from home. Im a Hilton honors member and this was a first for me. I was so disappointed.