Courtyard by Marriott Charlotte Ballantyne
Jim Larue
This is similar to a Motel 6 at Marriott prices. Staffing issues apparently in all areas of front desk, housekeeping, and maintenance. This property is under construction and has been since 2019. Areas of the floors and the courtyard patio are closed. Housekeeping is lame - room had debris on the floor, room lacked basic supplies like soap and tissues. The housekeepers did not come to my room during the stay. Water flow out of the faucet was at a trickle. Asked for maintenance to stop and fix, but nope. Fit and finish overall is sketchy. For instance, the toilet was not straight on the wall and tipped nearly 20 from level to the floor (how would a plumber install it like that and it got approved?) Front desk staff shortage meant no food was served on my first night here. I will not be back.
Shauya Jenkins
The hotel was under construction, so we initially thought that it was closed. The pool wasn't open, so that was a huge letdown as this was a small vacation, and the kids were expecting the pool to be open to swim. The rooms were just renovated, so it was very comfortable and nice but had a mild paint smell. The area outside of the hotel is beautiful, but don't let it fool you. Our pickup truck was broken into, and we were informed by the local police department that Charlotte is a hotspot for car thefts. It happens so much that the cops are basically immune to any sympathy for the victims. It was a huge inconvenience! The hotel should have an active security guard monitoring the property instead of loss prevention that goes from property to property with no set schedule. The staff were awesome but couldn't do anything about the broken windows and couldn't provide information about the breakin as they don't have surveillance cameras either.
Dario Blazé
Me and my family had an amazing stay here at the courtyard by Marriott. The staff went above and beyond in answering our questions, making sure that our stay was enjoyable as possible, mainly due to The front desk receptionist Tina Who went above and beyond so many times not only for us but for other guests in making sure to go the extra mile in providing top notch by star service, making your stay as welcoming, pleasant, & enjoyable. The beds were cleanly, the main common areas were well maintained, all of the other associates at this hotel were very professional. I cant wait to stay here again because clearly management is attentive to the needs of their customers by putting people such as Tin in the positions that she is in.
Kingston Price
Great price for the night. Nice hotel. The lady at the bar was very rude. She didnt even speak just walked up to the bar, from sitting on her phone, waited for me to speak. The food was absolutely horrible.
Stephanie Jordan
For my stay, there happened to be construction during my stay (and the espresso machine in the Starbucks in the hotel wasn't working), but other than that, zero complaints. Great services and nice hotel.